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S i2i offers a comprehensive and affordable business communications solution for multi-location enterprises to reduce their overall telecommunications charges.

Developed based on S i2i’s very own innovative patented technology, S i2i Enterprise service allows companies to easily integrate their existing voice infrastructure by building a virtual voice network over S i2i’s Global IP (Internet Protocol) infrastructure (VoizNet) without massive investment. This converges the telecommunication networks of all office and branch locations under one voice network, thereby significantly reducing the total international call charges while providing high quality and inexpensive means of communication.

For a fixed monthly fee, companies can enjoy unlimited intra-company (on-net) calls.

Calls to entities outside the company’s telecommunications infrastructure (off-net) are usage-rated and charged based on S i2i’s highly competitive call rates.

S i2i Enterprise service leverages on the robustness and high scalability of S i2i VoizNet which spans more than 240 countries worldwide. Our patented technologies, focus on flexibility, reliability and quality, coupled with a global network managed round the clock, so that you enjoy consistent voice quality, service availability and an overall satisfying user experience.

How It Works

In a traditional enterprise voice network, all calls are routed through the PSTN (Public Switching Telephony Network). With S i2i Enterprise, calls are routed through our VoizNet global network via the S i2i Enterprise gateway installed at each overseas office location.

S i2i Enterprise integrates easily with most voice infrastructure and is scalable depending on the growth of your business. It can also accommodate locations which do not have a PABX.

Overseas office locations running on dedicated Internet access facilities are connected to S i2i’s VoizNet via the Enterprise gateway, interfacing with a PABX on one end and connecting to the Internet on the other. S i2i Enterprise service ensures that corporate dial plans are preserved, or further simplified , thus requiring little user retraining.

Common Applications

Contact Centre Operators

Contact Centres are going global. Driven by competition and cost-saving initiatives, operators can no longer afford to just provide service to a domestic customer base, but must build centres which can manage an international customer base.

Besides providing customer service, many support Contact Centres are now also involved in inbound and outbound sales.

As such, telecommunication costs would traditionally amount to about 20% of the total contact centre’s expenses. To minimize cost per seat and optimize cost per transaction, it is essential for Contact Centre operators to get a hold on their international direct dial charges. To this objective, some large scale contact centres in Singapore have deployed S i2i Enterprise and have never looked back since.

S i2i Enterprise is well-suited for most multi-location enterprises, regardless of the type of industry it represents, its size, or footprint. Out service nodes have been successfully deployed in over 100 customer sites worldwide, helping customers maintain cost-effective, high-quality communication networks..

Our customers realize that to stay ahead of their competition in the face of the evolving global marketplace, some of the critical success factors are excellent customer service, continuous product innovation and high staff productivity.

To achieve these business initiatives, it is essential to establish an effective and efficient communications infrastructure that transcends geographically diverse business locations. Customers of S i2i Enterprise range from employee sizes of 50 to more than 1000. Many of our notable customers come from the following industries:

Key Features and Benefits

For more information, please write to enterprise@s-i2i.com